How do I contact Azaria Designs? TOP
You can contact us by either clicking the contact us link and leaving us a message, emailing us at azariadesigns2@gmail.com or through instant chat during business hours which are Monday-Friday 9 a.m. to 4 p.m. Central time. How do I place an order online? TOP
In order to place an order online you must first choose the item that you wish to order, enter the quantity and hit the order button; this places the item into the website's shopping cart. Once an item is in your shopping cart you can choose to continue shopping or check out by clicking either button. If you choose to checkout, you will be prompted to enter your shipping information, then you will be sent to PayPal's secure page where you will pay either with a credit card or with your PayPal account. After your payment is processed you will receive an email from PayPal confirming your payment and an email from Azaria Designs confirming that we received your payment. You will receive another email from Azaria Designs once your order is shipped. Can I place my order over the phone? TOP
Currently, we do not accept orders over the phone. You can place your order online and pay through PayPal which is a safe method of paying. Is it possible to order a product that is currently not in stock? TOP
If there is an item that you are in need of that is currently out of stock, just contact us and we will try to get the item for you. Can I purchase a Gift Certificate? TOP
Yes, you can purchase a gift certificate by clicking the gift certificate link located on the left side bar of our website. Do you have a gift registry? TOP
Yes, we do have a gift registry. To sign up for the registry, just click the link "Gift Registry" on the left side bar. Once there, you can click the link "Set Up Your Own Registry" and follow the instructions on the page. When you are done setting up your registry the next page gives you the option to "View Link". By clicking this button you will view the link to your registry page. This is the link that you can give to friends and family so that they can view items in your registry and purchase items for you. To add items to your registry just click the "Add to Registry" button that appears just below the item of your choice on the items pages. What form of payment do you accept? TOP
We accept Visa, Master Card, American Express, and Discover. These cards are processed by PayPal which is a secure online payment processing website. At PayPal you can pay with one of the cards listed, a PayPal credit card or with your checking account. Click this link to find out more about Paypal and their services. Do you charge sales tax? TOP
Orders that are shipped to addresses in Louisiana will be charged sales tax at a rate of 8.6%. If your order is not being shipped to a Louisiana address, you will not be charged sales tax. Do I have to have a PayPal account in order to pay for my order? TOP
No, it is not required for you to have a PayPal account in order to pay for your order. PayPal will process your payment without you having an account with them. However, having a PayPal account just makes paying for your future purchases a little easier. PayPal keeps up with your purchases so that you can go back and view them at a later time. Click the link to find out more about PayPal. When will my credit card be charged? TOP
Your card will be charged when your order is placed.
How long does it take to receive my order? TOP
Orders are processed Monday-Friday during normal business hours. Please allow 2-3 business days from the date your order was shipped to receive it. Processing times may be longer during busy times of the year and shorter during other times. Please understand that each order takes this long to make because of the number of orders that we receive everyday and because all orders are custom made when they are received. Under our "Order Tracking" link the status of your order will show as shipped once it has been shipped. How will I know that my order has been received or shipped? TOP
The confirmation email that you receive from Paypal also serves as confirmation that we received your order. The status of your order will be updated on our site so please use our "Order Tracking" link to track the progress of your order. Once your order has been shipped the order status will change to show that it has been shipped. During the order processing time we will contact you if we have any questions pertaining to your order.
Do you charge for shipping? TOP
Yes, we charge a shipping and handling fee. Items are usually shipped by way of standard ground shipping. Some items are sent via USPS first class mail while others are sent via USPS Priority Mail. I have a question that was not listed, how can I contact you? TOP
You can contact us by either clicking the contact us link and leaving us a message, emailing us at azariadesigns2@gmail.com or through instant chat during business hours which are Monday-Friday 9 a.m. to 4 p.m. Central time. What is your return policy? TOP
All of our products are handmade and in most cases to the customer's specifications therefore we cannot accept returns. Please take care in choosing your items. You can contact us as often as necessary and ask as many questions as needed in order to make the right product choice. |
